Traditional telephony and call center integrators have a passive approach to supporting their customers ("if you have a problem, call us", which is kind of funny if your telephone system is down anyway!)
At Eyepea, we know how communication is critical for our customers. We therefore have developed a proactive monitoring service.
This service monitors the VoIP servers we deploy and escalates in real time to our technical staff any incident (hard disk is almost full, CPU utilization is too high, ITSP is congested etc.).
This allows us to potentially react before you have seen any degradation of the service.